FAQ
What is Common Soul?
Common Soul is a purpose-driven apparel brand rooted in the belief that while we all share a common soul, each of us has different needs.
We design inclusive, comfortable, and intentional clothing that empowers self-expression—especially for plus-size and oversized wearers.
Do you offer plus-size or oversized fits?
Yes! Inclusivity is at the heart of what we do.
We offer plus-size and oversized options across most of our collections, with a fit that prioritizes comfort, style, and confidence.
Check each product’s size chart for specific measurements and recommendations.
How do I know what size to order?
We provide a detailed size guide on each product page. If you’re between sizes or unsure, feel free to reach out to our support team at cscommonsoul@gmail.com—we’ll be happy to help you find the perfect fit.
How long does shipping take?
Processing takes 1–3 business days, and shipping times vary by location:
- Metro Manila: 3-5 business days
- Provinces: 5-15 business days
- USA: 3–7 business days
- Canada: 5–10 business days
- International: 7–14 business days
You’ll receive tracking info once your order ships.
[Read our full Shipping Policy →]
What’s your return policy?
You have 30 days from delivery to request a return.
Items must be unworn, unwashed, and in original condition.
We currently don’t offer exchanges—just send it back for a refund and place a new order.
[Read our full Return & Refund Policy →]
What materials do you use?
We’re committed to using high-quality, responsibly sourced materials. Many of our pieces are made with organic cotton, recycled blends, and low-impact dyes to reduce our footprint while delivering comfort you can feel good about.
How do I care for my Common Soul clothing?
Care instructions are included on the garment tag and product page. In general, we recommend
- Machine wash cold with like colors
- Tumble dry low or hang to dry
- Avoid bleach and harsh detergents
Do you offer gift cards?
Yes! You can send someone a Common Soul digital gift card so they can choose exactly what fits their style and soul.
[Shop Gift Cards →] Under Maintenance
Can I cancel or edit my order?
Orders can only be changed or canceled within 12 hours of purchase.
Email cscommonsoul@gmail.com ASAP with your order number—we’ll do our best to catch it before it ships.